RESPONSIBLE GAMING POLICY

THIS DOCUMENT PROVIDES INFORMATION, NOT ADVICE

Introduction

For a large majority of the public, gambling is an enjoyable leisure and fun activity. But for some, gambling can lead to negative effects. For this reason, we have developed this Responsible Gambling Policy (Policy) to communicate our approach to responsible gambling and minimize harm to players who may be vulnerable to this issue.

As a licensed online casino operator at Curacao, the Company ensures that all games permitted to play are developed with the highest standards and are fully compliant in meeting the requirements set out by the relevant authorities. The Company’s main mission is to ensure that every customer enjoys gambling as a planned and appropriate entertainment option.

The games provided on the Website, including random number generators (RNG) used to randomly produce game results, are tested and certified by independent accredited test facilities (ATF). ATF verify that our products meet all the regulations, including player protection, fairness, and security, in the markets of their operation.

If you have previously had any issues with gaming addiction, financial difficulty, or any other issue accounted for under our “Responsible Gaming” procedure, it is your responsibility to refrain from opening new accounts.

What is Responsible Gambling?

Responsible Gambling is a general concept that aims to ensure gambling is conducted in a manner minimizing the potential harm associated with problem gambling. It regards the responsibility of individuals for their actions and recognizes a responsible service provider's side.

What is Problem Gambling?

Problem gambling is widely defined as gambling disruptive or damaging to you or your family or interfering with your daily life.

Signs of problem gambling

If you think you might have a gambling problem, you may secure assistance.

First, please answer the following questions with ‘yes’ or ‘no’:

• Do you spend a lot of time thinking about gambling?
• Are you spending more money on gambling as time goes on?
• Have you ever tried to stop gambling, or cut down on or control your gambling, and not been able to?
• Do you get restless or irritable if you try to cut down on gambling?
• Do you gamble to escape from difficulties in your life, or to cheer yourself up?
• Do you keep playing after losing money to try to win it back – often called ‘chasing losses’?
• Have you lied to other people about how much time or money you’ve spent gambling, or how much you’ve lost?
• Have you ever stolen money to fund gambling?
• Has gambling affected your job, relationships, or home life?
• Do you ask other people to lend you money when you’ve lost money through gambling?

If you have answered yes:

• To 1 question – you might have a problem, and it would be a good idea to seek help.
• To 3 questions – gambling probably feels like it’s a problem, and you should seek help.
• To 5 or more questions – it’s likely gambling feels like it’s affecting every part of your life. You should get help as soon as possible.

Please find below the professional organizations which will help in your particular situation:

• https://www.gamcare.org.uk/
• https://www.gamblingtherapy.org/
• https://www.ncpgambling.org/
• https://gordonmoody.org.uk/

Please find below online self-assessment tools if you have any questions:

• https://gamcare.gamtest.se/
• https://stodlinjen.se/spelberoende-test-pgsi

If, while reading this document, you have an intrusive feeling that you are addicted to gambling, please contact us directly so we can address you to the relevant organization. Be sure, all the received requests remain confidential.

Filtering software

Bet blocking software that helps to disable access to gaming websites is recommended for players who feel that their gambling is not under control. A comprehensive list of filtering options available for download can be accessed through these websites:

• www.gamblock.com
• www.forcepoint.com
• www.27labs.com

Protection of minors

According to the applicable regulations, the Company does not allow any person under the age of 18 to play online casino games. It is an offence for minors to be involved in gambling activities.

Our casino games are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our website. We use enhanced verification systems to detect minors logging in.

Nevertheless, we understand that the Internet is readily accessible in many houses around the globe, therefore gaming companies and parents must cooperate to protect minors from underage gambling. Child protection software can be used to block games from minors and is recommended for players who prefer an extra level of protection or live with persons under the legal age limit.

• https://www.netnanny.com/
• https://www.contentwatch.com/
• https://www.cyberpatrol.com/
• http://www1.k9webprotection.com/

Our implementations for Player Protection

As part of our responsible gaming program, we offer features to help our customers promote responsible gaming and keep gaming safe and fun. Among others, these include:

Self-Exclusion: Players who experience difficulties in controlling the amount of time or money spent on our games are strongly encouraged to contact us to disable their account on a temporary or permanent basis. Since all authentication and authorization are strictly controlled, we can promptly and effectively prevent a self-excluded player from accessing the Company games. If you have chosen to self-exclude yourself from the Website, we will terminate all accounts identified as belonging to you subject to this Policy.

“Take a break” request: If you wish to take a break and suspend the use of your account, please request one of the following by sending the relevant email to our Support team:

• A one-day "Take a Break" period;
• A two-day "Take a Break" period;
• A seven-day "Take a Break" period;
• A fourteen-day "Take a Break" period;
• A one month "Take a Break" period;
• A six-week "Take a Break" period.

If at any stage you become concerned about your gambling behaviour, you may request a six-month or any other self-exclusion period indicated above. Should you choose to self-exclude from the websites operated by us, we will terminate your account(s) to the extent detected by us, subject to the provisions of the User Agreement and the applicable regulation. You must abide by this restriction for the duration of the established period.

Deposit limits are part of our Responsible Gaming Policy and can help you to control the amount you spend. As such, we offer the following deposit limits:

• Daily deposit limit: You can set a daily deposit limit, which will prevent you from depositing more than a specified amount in a 24-hour period.
• Weekly deposit limit: You can set a weekly deposit limit, which will prevent you from depositing more than a specified amount in a seven-day period.
• Monthly deposit limit: You can set a monthly deposit limit, which will prevent you from depositing more than a specified amount in a 30-day period.

To set a deposit limits, please contact our Support Team at [email protected]

Last update:
01/03/23